This website is operated by The ProDecor. We process orders quickly to ensure fast delivery, so please review your order carefully before placing it. Below is our cancellation policy.
1. Cancellation window
You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched. To request a cancellation, contact us immediately through one of the channels listed below.
Once your order has been shipped, it can no longer be cancelled. In that case, please refer to our Return & Refund Policy if you received a damaged, defective, or incorrect item.
2. How to request a cancellation
To cancel your order, contact us as soon as possible with your order number and registered email address:
- Email: theprodecor101@gmail.com
- WhatsApp: +91 98733 36416
- Contact form: Available on our Contact page
We respond within 1–2 business days, but for cancellations please reach out via WhatsApp for the fastest response.
3. Refund after cancellation
If your cancellation is approved before dispatch, a full refund will be issued to your original payment method within 7–10 business days. The exact timeframe may vary depending on your bank or payment provider.
4. Orders that cannot be cancelled
The following orders are not eligible for cancellation:
- Orders that have already been shipped or are out for delivery
- Orders cancelled more than 12 hours after placement
- Orders placed during a sale or with a promotional discount code
5. Duplicate or accidental orders
If you accidentally placed a duplicate order, contact us immediately via WhatsApp at +91 98733 36416. We will do our best to cancel and refund the duplicate before it is dispatched.
We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated date.