This Privacy Policy is published by The ProDecor ("we", "us", or "our"), a home décor brand operated by Sarvagya Saxena, based at 1 Ganesh City, Ramtaal Road, Vrindavan, Uttar Pradesh – 281121, India.

We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully before using our website or placing an order.

1. Information we collect

We collect the following types of personal information when you visit our website or place an order:

  • Identity & contact details: your name, email address, phone number, and billing/shipping address
  • Order & transaction information: items purchased, order value, payment method, and order history
  • Payment information: payment card details processed securely through our payment provider — we do not store card numbers on our servers
  • Device & usage data: your IP address, browser type, pages visited, and how you interact with our website, collected automatically via cookies and similar technologies
  • Communications: any messages, queries, or feedback you send us via email, WhatsApp, or our contact form

2. How we use your information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including arranging delivery and sending order confirmations
  • To communicate with you about your order status, shipping updates, and any queries you raise
  • To manage returns, refunds, or complaints
  • To send you promotional offers and product updates, where you have opted in — you may unsubscribe at any time
  • To improve our website, product listings, and overall shopping experience
  • To detect and prevent fraud or unauthorised access
  • To comply with applicable legal and regulatory obligations

3. Sharing your information

We do not sell your personal information. We may share your data with trusted third-party service providers only where necessary to operate our business, including:

  • Logistics & delivery partners — to ship your orders to you
  • Payment processors — to securely handle payment transactions
  • Technology & platform providers — who help us operate our online store and website infrastructure
  • Marketing tools — where you have consented to receive communications from us

All third-party providers are required to handle your data securely and only for the purposes we specify. We may also disclose your data if required to do so by law or in response to a valid legal request.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

5. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL (HTTPS) technology. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 3 years in accordance with applicable Indian tax and business regulations.

7. Your rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal obligations
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

8. Children's privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • Business: TheProDecor
  • Owner: Sarvagya Saxena
  • Address: 1 Ganesh City, Ramtaal Road, Vrindavan, Uttar Pradesh – 281121, India
  • Email: theprodecor101@gmail.com
  • WhatsApp: +91 98733 36416

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.