Shipping Policy | The ProDecor

This website is operated by The ProDecor. We are committed to delivering your home décor products safely, promptly, and at a fair price. Please read this policy carefully before placing your order.

1. Order processing time

All orders are processed within 1–2 business days of successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery time

Estimated delivery is within 5–8 business days from the date of order confirmation. Delivery timelines may vary slightly depending on your location, public holidays, or unforeseen logistical circumstances beyond our control.

3. Shipping coverage

We ship pan-India — to all serviceable pin codes across the country. If your pin code is not serviceable at checkout, please contact us and we will do our best to assist you.

4. Shipping charges

We charge a flat shipping fee of ₹70 on all orders, delivered anywhere in India. No hidden charges — what you see at checkout is what you pay.

📦 Flat ₹70 delivery · Pan-India · No minimum order value

5. Order tracking

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment in real time. If you do not receive tracking details within 3 business days of placing your order, please contact us.

6. Returns — 3-day return window

We offer a 3-day return window from the date of delivery for the following reasons:

The item arrived damaged or broken during transit
The item received is defective or not as described
You received the wrong item

To initiate a return, contact us within 3 days of delivery via:

Email: theprodecor101@gmail.com
WhatsApp: +91 98733 36416

Please include your order number and clear photographs of the issue. Returns are not accepted for change of mind or incorrect selection. Items must be unused and in their original packaging.

7. Damaged in transit

If your package arrives visibly damaged, please do not accept the delivery if possible, or photograph the damage immediately upon receipt and contact us within 3 days. We will arrange a replacement or refund depending on product availability.